The Beckett Blog


Industry Trade Summit Kicks Off in Las Vegas by Tracy Hackler
April 12, 2010, 2:15 pm
Filed under: Beckett Media, Hobby Stories | Tags: ,

The sports collectibles industry’s first Industry Summit kicked off Sunday night in Las Vegas with more than 200 attendees from the manufacturer, dealer, distributor and league sectors taking part in an opening reception at the Orleans Hotel.

“I thought it was a wonderful start,” said TRISTAR’s Janyce Mabra. “Everyone seemed really positive, enthusiastic and happy to be together, talking about ways to improve the business.”

Summit host Kevin Isaacson noted that more than 40 hobby store owners were attending their first-ever industry trade event.

“It was great to see the new faces, as well as many old friends,’’ Isaacson said. “And the opening retailer meeting generated dozens of positive ideas that we can employ across the business.”

Some of the highlights from Sunday’s dealer-focused retailer meetings included:

Communication

  • The need for 365-day communication within the industry at all levels; including outreach to all sellers – those who can’t attend Summit may need it most.
  • More organized product and promotion information from manufacturers, leagues and distributors
  • A desire to keep “trade issues within the trade” and for consumer websites to focus on fun/positive stories and not on “insider’’ industry issues.

Products/Licensing

  • Not enough products to sell, especially in baseball.
  • More logical release schedule, including balancing high- and low-end releases.
  • Address value differential between hobby and retail; there needs to be better transition and communication between retail and hobby to incentivize customers instead of turning them off

Service

  • Speeding the solution for damaged and redemption cards
  • Must eliminate redemption cards. Why do we even allow them?
  • Service at all levels is awful. As an industry, we all must take better care of our customers. This includes retailer service education to ensure a great customer experience in all stores.

The conference continues through Wednesday.

— Tracy Hackler

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5 Comments so far
Leave a comment

[A desire to keep “trade issues within the trade” and for consumer websites to focus on fun/positive stories and not on “insider’’ industry issues.]

Boo!! More information for consumers is always better. Insider information allows consumers to make informed decisions. We do not want puff pieces.

Comment by Mark Duell

I’m right there with you.

Keep in mind this is what “dealer-focused” meetings discussed.

Comment by chrisolds

Anyone twittering from the event? Have a hashtag we can follow?

Comment by James

•Service at all levels is awful. As an industry, we all must take better care of our customers. This includes retailer service education to ensure a great customer experience in all stores.

DING DING DING DING DING!!!!!!!!!!!

Comment by Kevin




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